At Naganya, customer satisfaction is important to us. Please read our Refund Policy carefully before placing an order.

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1. Refund Eligibility

Refunds are applicable only in the following cases:
• If the product received is damaged, or
• If an incorrect product is delivered

Refunds will not be provided for any other reason.

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2. Refund Request Time Limit

Any refund request must be raised within 48 hours of delivery.
Requests raised after 48 hours will not be accepted.

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3. Proof Requirement (Mandatory)

To be eligible for a refund, customers must provide:
• A clear open-box/unboxing video, and
• Clear photos showing the damage or incorrect product

Refund requests without proper proof will be rejected.

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4. Non-Refundable Items

Refunds are not applicable for:
• Customized or personalized items
• Items sold during a sale or discount
• Items priced under ₹99
• Products damaged due to customer misuse, negligence, or improper handling

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5. Refund Process
   • Refunds are initiated only after the returned product is received and inspected by our team
   • Approval is subject to successful quality verification
   • Naganya reserves the right to approve or reject refund requests after inspection

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6. Refund Method & Timeline
   • Approved refunds will be processed within 3–7 working days
   • Refunds will be made to the original payment method
   • For Cash on Delivery (COD) orders, refunds will be processed via bank transfer or UPI

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7. Shipping Charges
   • Shipping charges are non-refundable under all circumstances
   • If applicable, return or re-shipping charges will be handled case-wise

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8. Cash on Delivery (COD) Refund Rules
   • Refunds for COD orders are provided only for damaged or incorrect products
   • Repeated COD misuse or refusals may result in COD being disabled for future orders

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9. Right to Refuse Refund

Naganya reserves the right to refuse any refund request if:
• Policy conditions are not met
• Proof provided is incomplete or unclear
• The product shows signs of use or damage after delivery

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10. Policy Updates

Naganya may update this Refund Policy at any time without prior notice.
Any changes will be effective immediately upon posting on the website.

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11. Contact Us

For any refund-related queries, please contact us at:

📧 Email: naganyacollection@gmail.com
📱 Phone / WhatsApp: +91 7428744842
📍 Location: Delhi, India