At Naganya, we aim to deliver your orders in a timely and secure manner. Please read our Shipping Policy carefully to understand how orders are processed and delivered.

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1. Order Processing Time

All orders are processed within 24–48 hours after successful order confirmation. Orders are not shipped on Sundays or public holidays.

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2. Shipping & Delivery Time
   • Estimated delivery time is 3–7 working days after dispatch.
   • Delivery timelines may vary depending on your location, courier partner, and unforeseen circumstances.

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3. Shipping Charges
   • Free shipping is available on orders above ₹499.
   • Orders below ₹499 may attract shipping charges, which will be displayed at checkout.

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4. Delivery Coverage

We offer pan-India delivery, including most cities and towns across India. Delivery to remote or rural areas may take additional time.

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5. Courier Partners

Orders are shipped through trusted third-party courier partners such as Delhivery, Blue Dart, and other reliable logistics providers.

Naganya is not responsible for delays caused by courier partners due to operational or external issues.

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6. Order Tracking

Once your order is shipped, tracking details will be shared via SMS, WhatsApp, or email, allowing you to track your shipment in real time.

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7. Incorrect Address / Failed Delivery
   • Customers are responsible for providing the correct and complete delivery address.
   • If a delivery fails due to an incorrect or incomplete address, re-shipping charges will be applicable.

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8. Damaged or Missing Products
   • If you receive a damaged, defective, or incorrect product, please inform us within 24 hours of delivery.
   • Clear photo or video proof may be required for verification.
   • Complaints raised after 24 hours may not be accepted.

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9. Cash on Delivery (COD)
   • Cash on Delivery (COD) is available on orders above ₹99.
   • Repeated COD order rejections may lead to COD being disabled for future orders.

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10. Delivery Delays (Force Majeure)

Naganya shall not be held responsible for delivery delays caused by events beyond our control, including but not limited to:
• Natural disasters
• Weather conditions
• Strikes, lockdowns, or government restrictions
• Courier service disruptions

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11. Policy Updates

Naganya reserves the right to update or modify this Shipping Policy at any time without prior notice. Any changes will be effective immediately upon posting on the website.

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12. Contact Us

For any shipping-related queries, please contact us at:

 Email: naganyacollection@gmail.com
 Phone / WhatsApp: +91 7428744842
 Location: Delhi, India